Did you know the moment a customer makes a purchase it is an entry point for potential litigation?
In this presentation, Managing Partner Louis J. Licata, Esq. discusses point-of-sale interactions with goods and services customers/clients—whether that point-of-sale is face-to-face, online, or through written contracts—and what you can do to proactively mitigate potential litigation risks.
Topics covered will include:
- Highest risk areas: Why customers sue.
- The elements of an airtight customer contract
- What a waterfall dispute resolution clause is and why you need one
- Proactive ways to comply with state & federal laws relating to customer interactions
To view more instalments in this series, visit our YouTube channel.
